FAQs

Please check below to see if your question has already been asked. If not, please contact us so we can make sure all your questions are answered! Thank you!

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Payment

We accept VISA, Mastercard, American Express, Paypal, as well as other payment methods. We currently display our prices in USD, CAD, and GBP. Please take a look at your check out page to see what payment methods we support.

Returns

• We have a 30 day money back guarantee. However, to make it easier for you and for us, please finalize and review your cart with care before you pay. If you contact us right after making your order, we may be able to cancel and refund your money right away.

In-store pick up

• We do not offer in-store pick up at the moment, sorry! 

Delivery and Shipping

• Due to free shipping from overseas, your package may arrive anywhere between 1-4 weeks depending on your location. Unfortunately it may take longer if it's a holiday or a busy time for us. However, we strive to get your package delivered ASAP!

• We are currently shipping to most countries. Please take a look at the check out page to see if your address is supported. We are continuing to adjust to better suit everyone's needs. Please bear with us!

• Yes, shipping is indeed FREE!

• We are not responsible for any customs fees that may incur upon arrival to your destination. However, this is very unlikely to occur.

• We cannot guarantee that your items will arrive on time, so please buy ahead of time if it is a gift! This is highly recommended before a holiday. We are not held responsible for any products that do not arrive before a specific date.

Other 

• Our products are tested and proven to work and deliver effective results, they are made with care and for your benefit in mind.

• We promise to not misuse, distribute, or mishandle any of your personal information. We will not contact you unless it is related to your order. Thank you for your understanding!

Love the AnimePods team :)